Consider the worksite need
Employers may ask about a planned group collection, recurring visits, or an incident-related request. Start with the location, approximate number of participants, testing category, and reason.
Evaluate the collection space
A visit depends on site suitability, privacy, access, staffing, supplies, and applicable collection procedures. Explain any access restrictions and identify the site contact before an arrangement is confirmed.
Distinguish an inquiry from dispatch
Contacting a provider does not mean a collector is on the way. Wait for explicit confirmation of the visit, price, and timing, and do not rely on an unconfirmed request to meet a testing deadline.
Keep DOT and non-DOT requests clear
Identify which category applies and whether drug testing, alcohol testing, or both are requested. A broader 24/7 service model is planned. Call to check availability rather than assuming around-the-clock service or immediate dispatch.
This guide provides general information. Requirements vary by location and circumstances; seek advice specific to your situation before making legal or regulatory decisions.